IMPORTANT NOTICE ABOUT FRAUDULENT TOLL COLLECTION TEXTS

The FBI has issued a warning to the public about a growing text phishing scam (known as “smishing”). Scammers are impersonating tolling authorities and stating recipients owe an outstanding toll amount. Recipients are directed to click a link to settle the balance and avoid late fees.

If you receive a text like this and want to verify if you owe a balance, please check your account online at https://www.bc-pass.com or call Bay City Bridge Partners customer service at 855-648-4330 weekdays between 9:00 a.m. – 7:00 p.m. ET.

The FBI is advising consumers not to click on the link and to delete the text. Fraudulent texts can be reported with the FBI’s Internet Crime Compliant Center (IC3) at, www.ic3.gov.

Customer Service Center Hours

Tolling began

on Independence Bridge Jan 1, 2025

BC Pass
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We are dedicated to safely and effectively maintaining and operating both structures while financing, designing, constructing and executing the rehabilitation and modernization of Liberty Bridge and Independence Bridge.

Our goal is to elevate the community through infrastructure improvement. 

Liberty Bridge

Now open!

Independence Bridge

Complete Rehabilitation and Modernization

Now open!

  • Repairs and improvements to the footings & foundations, substructure, and superstructure
  • Bridge deck/roadway connections
  • Scour protection
  • Bascule electrical and mechanical systems
  • Bridge performance monitoring
  • Remodel and upgrade operator house
  • Upgrade to warning gates and operator houses
  • Architectural handrail and decorative lighting
  • Open road all-electronic tolling system with closed system video and cameras
BCBP Service Center

BCBP Customer Service Resources

Visit us at our Customer Service Center, 300 Center Avenue, Suite 101, to ask questions or to sign up for a BC-PASS in person.

Hours:

Monday – Thursday: 8:30am-6:00pm
Friday: 8:30am-4:30pm

 

Customer Service Hotline:

Monday–Friday  9:00am – 7:00pm
(855) 648-4330

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Contact Us

Bay City Bridge Partners

[email protected]

(989) 272-2038

BC-PASS Sweepstakes

MNEM TV5 | Watch the full interview here: https://www.wnem.com/video/2024/10/17/bc-pass-sweepstakes/   For more sweepstakes details click here:  
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Update: June 5

Customer Service Update   Creating a BC-PASS account and properly installing a transponder sticker continue to be key for paying the lowest rates and taking advantage of Bay City’s unique discounts and any upcoming promotions. The recent demand for assistance...
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Update: May 10

Thank You for Your Patience   Customers are responding to our initial round of toll statements, which consisted of thousands of invoices in a matter of days. Those who did not establish a BC-PASS account — despite our numerous and consistent outreach efforts —...
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Update: April 26

Learn Some Answers to FAQs About Pay-by-Mail Invoices   Tolling is new to Bay City, and we recognize this is a learning process for many. We remain committed to helping customers resolve their questions and concerns as quickly as possible. Meanwhile, here are...
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Update: April 1

IMPORTANT BILLING UPDATE:Pay-by-Mail Invoices Now Being Mailed   If you have traveled across Liberty Bridge without a transponder, please note that Pay-by-Mail invoices are now being mailed. If you receive one, we encourage you to REDUCE or CANCEL YOUR BILL by...
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Update: March 27

BC-PASS Account Types Explained   At Bay City Bridge Partners, we offer non-commercial customers driving Class 1 passenger vehicles THREE different BC-PASS payment options – depending on where you live and how much you intend to use Liberty (and eventually...
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Update: March 20

Independence Bridge Update Preparing for the Opening of Shipping Season   The temporary full closure of Independence Bridge resumed this week and will continue through April 14 at 6pm. This work is necessary NOW to prepare for the return of the shipping season on...
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Update: February 23

We are working to continuously share information you need to guarantee you pay the lowest toll rates for your vehicle class and AVOID higher Pay-by-Mail rates.

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Update: February

We are working to continuously share information you need to guarantee you pay the lowest toll rates for your vehicle class and AVOID higher Pay-by-Mail rates.

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Update: Year in Review

Check out our Year in Review for important benefits to Bay City.

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