The FBI has issued a warning to the public about a growing text phishing scam (known as “smishing”). Scammers are impersonating tolling authorities and stating recipients owe an outstanding toll amount. Recipients are directed to click a link to settle the balance and avoid late fees.

If you receive a text like this and want to verify if you owe a balance, please check your account online at or call Bay City Bridge Partners customer service at 855-648-4330 weekdays between 9:00 a.m. – 7:00 p.m. ET.

The FBI is advising consumers not to click on the link and to delete the text. Fraudulent texts can be reported with the FBI’s Internet Crime Compliant Center (IC3) at,

Update: February 23

Thank You! We’re Here to Help!

  •  A big thanks to those who have reached out with questions about their accounts.  We are happy to assist, and your feedback is used for continuous training and improvement.
  • If you have questions or concerns about your BC-PASS account – OR if you never created an account and expect to receive a Pay-by-Mail invoice – WE ARE HERE TO HELP YOU! Please let us know what questions you have.
  • Here’s a new change to make account management easier for our customers on the $15/mo plan: the minimum auto-replenishment amount is now $15 (effective today) versus $25.
  • As we continue to turn on more automation on BC-PASS accounts, we strongly encourage everyone to log into and review their information at

Call: 855-648-4330, M-F, 9am-7pm
Visit: 300 Center Avenue, Suite 101, M-TH 8:30am-6pm and Fri 8:30am-4:30pm

Here’s a refresher to clarify one of the most common questions at both the walk-in and call center this week:

Q: How does auto-replenishment work?

A:  Auto-replenishment is an option on your BC-PASS account to maintain the current minimum balance of $10. It automatically charges your debit/credit card according to the increment you select and applies it to your account balance until the minimum balance threshold is met. For example, if you select to auto-replenish at $25 and your account balance is -$100, you will see four $25 payments, then an additional $25 to meet the minimum balance threshold.

Remember we offer answers to frequently asked questions here. Or, please reach out for personalized assistance by calling 855-648-4330 or visiting us at 300 Center Avenue, Suite 101.

Customer Service Questions?

[email protected]

Commercial Questions?

[email protected]