Update: February 23

Thank You! We’re Here to Help!

  •  A big thanks to those who have reached out with questions about their accounts.  We are happy to assist, and your feedback is used for continuous training and improvement.
  • If you have questions or concerns about your BC-PASS account – OR if you never created an account and expect to receive a Pay-by-Mail invoice – WE ARE HERE TO HELP YOU! Please let us know what questions you have.
  • Here’s a new change to make account management easier for our customers on the $15/mo plan: the minimum auto-replenishment amount is now $15 (effective today) versus $25.
  • As we continue to turn on more automation on BC-PASS accounts, we strongly encourage everyone to log into and review their information at www.bc-pass.com/login.

Call: 855-648-4330, M-F, 9am-7pm
Visit: 300 Center Avenue, Suite 101, M-TH 8:30am-6pm and Fri 8:30am-4:30pm

Here’s a refresher to clarify one of the most common questions at both the walk-in and call center this week:

Q: How does auto-replenishment work?

A:  Auto-replenishment is an option on your BC-PASS account to maintain the current minimum balance of $10. It automatically charges your debit/credit card according to the increment you select and applies it to your account balance until the minimum balance threshold is met. For example, if you select to auto-replenish at $25 and your account balance is -$100, you will see four $25 payments, then an additional $25 to meet the minimum balance threshold.

Remember we offer answers to frequently asked questions here. Or, please reach out for personalized assistance by calling 855-648-4330 or visiting us at 300 Center Avenue, Suite 101.

Customer Service Questions?

[email protected]
855-648-4330

Commercial Questions?

[email protected]
989-272-9369