IMPORTANT NOTICE ABOUT FRAUDULENT TOLL COLLECTION TEXTS

The FBI has issued a warning to the public about a growing text phishing scam (known as “smishing”). Scammers are impersonating tolling authorities and stating recipients owe an outstanding toll amount. Recipients are directed to click a link to settle the balance and avoid late fees.

If you receive a text like this and want to verify if you owe a balance, please check your account online at https://www.bc-pass.com or call Bay City Bridge Partners customer service at 855-648-4330 weekdays between 9:00 a.m. – 7:00 p.m. ET.

The FBI is advising consumers not to click on the link and to delete the text. Fraudulent texts can be reported with the FBI’s Internet Crime Compliant Center (IC3) at, www.ic3.gov.

Update: May 10

Thank You for Your Patience

 

Customers are responding to our initial round of toll statements, which consisted of thousands of invoices in a matter of days. Those who did not establish a BC-PASS account — despite our numerous and consistent outreach efforts — are taking advantage of our promotional offer and converting their accounts to a BC-PASS which also includes a reduction of their toll bill. Eligible City of Bay City residents are also being assisted with clearing any toll transactions, establishing a BC-PASS account, and receiving their free transponder which will be used to maintain their resident discount going forward. We are helping each customer individually and, with each interaction, we are taking the opportunity to educate the community on how all-electronic tolling works. We appreciate everyone’s patience.

Tips for Paying Less to Travel on Liberty Bridge

 

1. Get a BC-PASS online, in person or by phone to guarantee paying the lowest rates ($2 versus $5.50). Three easy, convenient ways to create an account:

  • Visit bc-pass.com
  • Call 855-648-4330
  • Stop at 300 Center Ave, Suite 101

2. Get your Pay-by-Mail invoice waived or reduced just by creating a BC-PASS account for future travels. Come and see us at 300 Center Ave, Suite 101.

3. Avoid late fees by paying invoices online (posts immediately to your account) OR be sure to mail promptly to the address on the invoice if paying by check (takes 7-10 days to process after receipt).

4. Take advantage of our $15/mo pass for unlimited trips across the bridge for non-commercial customers.

We’re helping lots of customers pay less!  For fastest service, we recommend you visit in person. Lines are moving smoothly, and we have snacks! Alternatively you can reach out to us via email at [email protected].