IMPORTANT NOTICE ABOUT FRAUDULENT TOLL COLLECTION TEXTS

The FBI has issued a warning to the public about a growing text phishing scam (known as “smishing”). Scammers are impersonating tolling authorities and stating recipients owe an outstanding toll amount. Recipients are directed to click a link to settle the balance and avoid late fees.

If you receive a text like this and want to verify if you owe a balance, please check your account online at https://www.bc-pass.com or call Bay City Bridge Partners customer service at 855-648-4330 weekdays between 9:00 a.m. – 7:00 p.m. ET.

The FBI is advising consumers not to click on the link and to delete the text. Fraudulent texts can be reported with the FBI’s Internet Crime Compliant Center (IC3) at, www.ic3.gov.

Update: June 5

Customer Service Update

 

Creating a BC-PASS account and properly installing a transponder sticker continue to be key for paying the lowest rates and taking advantage of Bay City’s unique discounts and any upcoming promotions.

The recent demand for assistance with opening and managing accounts has resulted in longer than desired wait times and affected our ability to continuously offer efficient and outstanding customer service. We have heard your concerns and have implemented various technical updates and customer service initiatives to reflect our commitment to being good community partners and assist customers with resolving their account-related concerns:

  1. Effective immediately, we are suspending late fees and account escalation through September 30, 2024, allowing ample time and opportunity for customers to reach us with account or invoice questions.
  2. We are adding and training staff to minimize wait times at our Call Center.
  3. We’ve added a call-back feature to the toll-free number so customers don’t have to stay on hold to wait for assistance.
  4. The toll-free number was also updated with additional self-service options like making a payment and checking your balance without having to wait for a representative.

In addition to that support, we continue to work one-on-one with customers at our local Customer Service Center:

  • Waiving fees for those who create a BC-PASS account for future travel across the bridges.
  • Answering customer questions and providing clarity on electronic tolling.

We want to reassure the community:

  • We are here to help customers with any unresolved questions or concerns.
  • We offer resources and answers to commonly asked questions here.

As always, we encourage you to set up your BC-PASS account and get a transponder sticker. Accounts can be created online, in person, or by phone. 

Tips for Paying Less to Travel on Liberty Bridge

 

1. Get a BC-PASS online, in person or by phone to guarantee paying the lowest rates ($2 versus $5.50). Three easy, convenient ways to create an account:

  • Visit bc-pass.com
  • Call 855-648-4330
  • Stop at 300 Center Ave, Suite 101

2. Get your Pay-by-Mail invoice waived or reduced just by creating a BC-PASS account for future travels. Come and see us at 300 Center Ave, Suite 101 or call 855-648-4330..

3. Avoid late fees by paying invoices online (posts immediately to your account) OR be sure to mail promptly to the address on the invoice if paying by check (takes 7-10 days to process after receipt).

4. Maintain your BC-PASS account with your updated vehicle registration and, if applicable, valid payment method. Your account will automatically default to the higher Pay-by-Mail rate if either of these expires.

5. Take advantage of our $15/mo pass for unlimited trips across the bridge for non-commercial customers.