IMPORTANT NOTICE ABOUT FRAUDULENT TOLL COLLECTION TEXTS

The FBI has issued a warning to the public about a growing text phishing scam (known as “smishing”). Scammers are impersonating tolling authorities and stating recipients owe an outstanding toll amount. Recipients are directed to click a link to settle the balance and avoid late fees.

If you receive a text like this and want to verify if you owe a balance, please check your account online at https://www.bc-pass.com or call Bay City Bridge Partners customer service at 855-648-4330 weekdays between 9:00 a.m. – 7:00 p.m. ET.

The FBI is advising consumers not to click on the link and to delete the text. Fraudulent texts can be reported with the FBI’s Internet Crime Compliant Center (IC3) at, www.ic3.gov.

Update: April 26

Learn Some Answers to FAQs About Pay-by-Mail Invoices

 

Tolling is new to Bay City, and we recognize this is a learning process for many. We remain committed to helping customers resolve their questions and concerns as quickly as possible.

Meanwhile, here are common questions and scenarios since invoicing started:

Q: WHY ARE CUSTOMERS WITH BC-PASS ACCOUNTS RECEIVING INVOICES WITH BALANCES OWED?

City of Bay City RESIDENTS with defaulted BC-PASS account:

  • Unpaid tolls for valid Class 2 surcharges.
  • Invalid or no payment method to cover Class 2 surcharges.
  • No transponder or issue with existing transponder.

Non-Residents with defaulted BC-PASS account: 

  • Any unpaid tolls.
  • Invalid or no payment method (or no available balance to pay for tolls).

OTHER TOP REASONS PEOPLE ARE RECEIVING INVOICES

  • Crossed the bridge without setting up a BC-PASS to ensure paying lowest rate.
  • Vehicle not listed on an active BC-PASS account.

Q: WHAT CAN CUSTOMERS DO TO AVOID GETTING UNEXPECTED CHARGES IN THE FUTURE?

We strongly encourage customers to:If you haven’t already, create a B-PASS online, in person, or by phone.

  • Log into your account regularly to monitor your travel and account information.
  • Keep your account updated with valid vehicle registration cards for each vehicle on the account.
  • Routinely check your email spam or junk folders for account notifications.
  • Make sure payment methods on file are not expired and work properly.
  • Be sure your transponder is properly installed and detected by the toll system.

We hope this provides you with some insight and understanding. We’re here to help you resolve any issues. Visit us at 300 Center Avenue, Suite 101 or call 855-648-4330. If you prefer electronic correspondence, send your questions to [email protected].

BC Pass

Three easy options to create a BC-PASS account:

  • Online: bc-pass.com
  • In person: 300 Center Avenue, Suite 101,
    open M-TH 8:30am-6:00pm and Fri 8:30am-4:30pm
  • By phone: 855-648-4330, M–F 9:00am–7:00pm

Remember, we are currently waiving first invoices for City of Bay City residents and reducing invoices for non-residents who come in person and create a BC-PASS account.